Simplify Members Annual Renewals & Billing
Are you dreading the silly season of your golf club membership renewals? You need to send out the annual renewals to all members.
Sending a simple email to bill all members of next years subscriptions is the easy part.
Hoping everyone pays the correct amount on time and especially reconciling banks statements, hoping people have used correct bank reference as well as the correct bank account.
Determining who has paid via card, who has paid in full, partial payments, who has outstanding balances from last year, who has credit balance, billing the correct amounts. It is all a bit of a nightmare, especially all the different payment methods, different payment dates, amounts, different subscription types it is no wonder it can be a bit of a handful to get it all correct.
If you have 8 membership types (Adult, Senior, Country, Student/Youth, Junior u18, Junior u12, Social, 5-Day membership)
Typically at least 6 payment options (Debit card, credit card, bank transfers, standing order, cash, fairway credit, Gocardless/Stripe direct debit)
You need to have 4-6 accurate contact details Name, email, phone, address, membership number.
Keep a record of payment amount, date, balance, outstanding amount, payment method, membership type
2 options to pay annually or monthly.
That’s at least 26 pieces of data per member.
Possible combinations of membership subscriptions to is 192
Trying to maintain all that accurately, is a headache.
A “simple” spreadsheet with 26 columns and 600 members is 15,600 bits of data that need to be accurate. Not just once, whenever a payment or change is made. Do you trust that?
Do you trust all the manual data entries to Clubv1 from the bank statement is correct? Tedious and labour intensive stuff.
So you would need a computer, a programmer, an accountant/bookkeeper and a membership secretary with access to the bank statements, your club management system (Club v1, intelligentgolf, Jonas, VMS), the spreadsheet and emails right?
If you rolled up all that automatically, that’s what we’ve done at nooQ Golf
We can optimise the renewals process, so that members pay via cheapest payment methods. We change how to handle manual bank transfers and standing orders to make it significantly easier to reconcile. We can do automatic reconciliation on bank statements and have all payments and deposits updated in your existing membership system (Clubv1/BRS/intelligentgolf) record to reflect the new outstanding balance.
Not only that we can send automatic reminders out to those who have still to pay, at any frequency you desire.
We send automatic reports on who has still to pay.
Having expertise in fraud, debt, recovery and collections systems we know how best to optimise getting membership payments paid on time.
To book a demo of how we can make your membership renewals a lot easier click here
Very interesting case study on how West Lothian Golf club went from 8% to 98% automated processing.