Billing Settings

Purpose

Holds the metadata about your tenant's nooQ subscription. The actual billing flows through Stripe — Billing Settings holds the Stripe customer ID, the link to the Stripe Customer Portal, and the billing contact email.

This is distinct from Shop Settings, which is for your shop. Billing Settings is what you pay nooQ.

When to use this

Update the billing contact email.
Open the Stripe customer portal to change card details or download invoices.
Confirm the current plan tier.

Key fields

Stripe customer ID — set automatically when your tenant was provisioned. Don't edit.
Customer portal URL — auto-generated link into the Stripe customer portal. Opens in a new tab.
Plan ID — the Stripe price ID currently subscribed to.
Plan name — friendly name (Starter, Club, Pro).
Billing email — where invoices and receipts are sent.
Status — Active / Past due / Cancelled.

Common tasks

Update the billing email

Settings > Billing.
Update Billing email.
Save. Future invoices go to the new address.

Change card or download invoices

Click Open customer portal.
The Stripe portal lets you update the payment method, see past invoices, and cancel.

Upgrade or downgrade your plan

Contact nooQ support — plan changes go through us so you don't get stuck mid-billing-cycle.

Gotchas

Don't change the Stripe customer ID — it links your tenant to your Stripe customer. Editing this disconnects billing.
Past due — if a charge fails, Stripe retries automatically over ~3 weeks. After that the tenant moves to read-only mode. Update the card via the customer portal to recover.
Multi-tenant billing — if you operate several tenants, each has its own Billing Settings and Stripe customer. There's no shared invoice across tenants.
Receipts are in your customer portal, not in this admin — the admin only shows live status.