Common Issues

Is the course open?

If you're not sure whether the course is open or play has been suspended, the most reliable source is the club itself. Where a club publishes a live course status we'll show it; otherwise the pro shop will have the latest on conditions. If you believe the course is unexpectedly closed and it isn't reflected anywhere, let me know and I'll raise a ticket with the club so they can confirm.

A payment looks wrong

If you've been charged twice, charged the wrong amount, or a payment was taken but your booking wasn't confirmed, we'll get it looked at. Have the date and time of the transaction, the approximate amount, and the last four digits of the card to hand. Tell me the details and I'll raise a priority ticket — the club's finance team reviews these within one working day and replies by email. Refunds and adjustments are handled by the club, not through the chat.

The app or website isn't working

If the nooQ app or your club website isn't behaving, a few quick things often help: clear your browser cache, force-close and reopen the app, or try a different browser. If it still won't work, tell me whether it's the app, the website, or the booking widget, along with your device type (iOS, Android, or desktop) and any error message you saw. I'll raise a ticket so the team can investigate. In the meantime, you can always book by phone if you need to.

A general club question

For questions about club policies, dress code, competition rules, or facilities, I'll answer from what I know whenever I can. If it's something only the club can confirm, the club office or pro shop will be able to help — and I'm happy to raise a ticket if you'd prefer a written reply.