Contact Settings

Purpose

Controls what happens when a visitor submits the standard Contact form on your site: who gets notified, whether it lands in Chatwoot for ticketing, and what auto-reply the visitor sees.

When to use this

When you want to change the secretary's email, route to a different inbox, or hook into the Chatwoot support inbox.

Key fields

Default email — where contact form submissions are emailed. Multiple recipients allowed.
Notification email subject template — supports placeholders like {{name}} and {{subject}}.
Auto-reply enabled — whether to send a "thanks, we got it" email to the submitter.
Auto-reply subject / body — the auto-reply text.
Chatwoot URL — base URL of your Chatwoot inbox (e.g. https://inbox.nooqgolf.com).
Chatwoot inbox token — API token, lets us create a conversation on submission.
Form redirect — after submission, where the visitor lands. Default: a thank-you page.

Common tasks

Change the destination email

Communications > Contact Settings.
Update Default email.
Save.

Connect to Chatwoot

In Chatwoot, create an Inbox (or use your tenant's existing one).
Copy the inbox API token.
Contact Settings > Chatwoot URL + Chatwoot inbox token. Save.
New submissions appear as conversations in Chatwoot.

Test the form

Open the public Contact page.
Submit a real test entry.
Confirm the notification email arrives and (if configured) the Chatwoot conversation is created.
Check Communications > Contact Submissions to confirm the submission record.

Gotchas

The auto-reply uses your Site Settings sender address (configured under Email Hosting or AWS SES). If your domain isn't verified, the auto-reply may go to spam.
Chatwoot integration is one-way — submissions become conversations, but replies in Chatwoot don't update the Contact Submission record.
Spam — the form uses a honeypot and basic rate limiting but no captcha. If you get heavy spam, ask support to enable Turnstile.
GDPR — submissions are stored in the Contact Submissions collection indefinitely. Delete old entries periodically.