These terms apply when you use the nooQ Golf website (nooqgolf.com), a club or professional website hosted by nooQ Golf, or the nooQ Golf connector for AI assistants such as ChatGPT and Claude. Please read them with our Privacy Policy (https://www.nooqgolf.com/privacy-policy).
1. Who we are
nooQ Golf is a service of nooQ Ltd, a company registered in Scotland, Tay House, 300 Bath Street, Glasgow G2 4JR. Contact: support@nooqgolf.com.
2. What nooQ Golf does
nooQ Golf provides booking and club-management software to golf clubs, county unions and golf professionals ("clubs"). Through our websites and our AI-assistant connector you can find clubs, read the tee times, green fees, packages and lessons a club has chosen to publish, get links to a club's own booking pages, send enquiries, and request golf lessons.
3. Bookings are with the club
- A tee time, lesson or other booking is a contract between you and the club or professional, not with nooQ Ltd. The club's own terms, prices, cancellation and refund rules apply.
- Information shown (availability, prices, coaches) comes from the club and may change. A time or price is not reserved for you until a booking is confirmed.
- Lesson requests through an AI assistant: we email you a link to confirm. Nothing is booked until you click it. Lessons are paid to the club or professional — at the pro shop or from a lesson package you already hold. We never take payment through an AI assistant.
4. Using AI assistants
- The connector gives AI assistants access only to information clubs publish and to the actions described above. The assistant (for example ChatGPT or Claude) is provided by its own company under its own terms and privacy policy; we do not control what it says.
- Always check the details in our confirmation email or on the club's site before you rely on them. If an assistant tells you something that differs from the confirmation, the confirmation is correct.
- Only request bookings for yourself, or for someone who has agreed, using an email address you are entitled to use.
5. Acceptable use
You must not misuse the service, including: making false or bulk requests; trying to access data a club has not published; interfering with, overloading or probing the service; scraping it in ways that ignore our published agent access rules (https://www.nooqgolf.com/agents.md); or using it unlawfully. We may limit or block use that breaks these terms.
6. Accounts
If you have a nooQ Golf account through your club, keep your login details safe. You are responsible for activity under your account.
7. Intellectual property
The nooQ Golf software, website design and branding belong to nooQ Ltd. Club content (logos, photos, course information) belongs to the club. You may use the service for your own golf bookings and enquiries.
8. Availability and changes
We work to keep the service available and accurate but do not guarantee it will be uninterrupted or error-free. We may change or withdraw features. We may update these terms; the date above shows the latest version.
9. Liability
Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Otherwise, nooQ Ltd is not liable for a club's services, for decisions you make based on information supplied by a club or an AI assistant, or for indirect or consequential loss. If you are a consumer, you have legal rights that these terms do not affect.
10. Law
These terms are governed by the law of Scotland. If you live elsewhere in the UK, you may also bring proceedings in your local courts.
11. Contact
Questions about these terms: support@nooqgolf.com.