Contacting Support

Raising a support ticket

The quickest way to raise a support ticket is right here in the chat. Just tell me what's going wrong — for example "I can't log in" or "a booking didn't go through" — and I'll take a few details (your name, your email, and a short description) and open a ticket with the nooQ Golf support team for you. You'll get a ticket reference, and the team will reply to the email address you give me.

You don't need an account or a login to raise a ticket. If you'd rather not use the chat, you can reach the team directly using the contact options below.

Other ways to get in touch

• Phone: +44 141 280 7795 — press 1 for sales, 2 for support, or 3 to leave a message.
• WhatsApp: +44 7700 163180 — message us like a colleague; replies are usually quick.
• Email: info@nooqgolf.com — for general enquiries, sales, and partnerships.

When you'll hear back

The team responds Monday to Friday, 9am–5pm UK time. If you get in touch outside those hours, your message is logged and someone will follow up the next working day.

What to include

To help us resolve things on the first reply, it's useful to include:

• A short description of what happened and what you expected instead.
• Whether it's the website, the mobile app, or the admin dashboard.
• Any error message you saw, and roughly when it happened.

If you'd like, just say "raise a ticket" and I'll start collecting those details.